No blurred lines here. As a specialist consultancy practice focused on helping companies embrace digital technology safely, we are focused on helping you stay at the forefront of evolving technology and the ever-changing world. Whilst keeping your business resilient and responsive to the changing needs of your customer.
Lots of companies talk the talk, but we truly understand the challenges and demands that today’s business leaders face. As hardened industry-professionals with decades of experience we live and breathe a customer first approach across our whole business.
Customer experience experts and research professionals with significant c-suite experience that combines insights and strategic support. Our team has designed numerous Customer and Employee Experience projects with leading brands; implemented voice of the customer programmes; integrated Agile, Journey Mapping and Service Design processes; formulated CX metrics and set up CX and insight’s.
Our technology gurus live at the leading edge of industry trends, gathering skills in User Experience, IoT, Robotic Process Automation, Artificial Intelligence and Digital Transformation. They also work with SAAS (Infrastructure, Platform etc.) as well as Blockchain technologies to deliver trusted documentation, verifiable data and outstanding solutions to clients and suppliers in the UK, North America, ANZ, APAC, The Arabian Peninsula and Europe.
Experienced professionals with extensive experience in contact centre and omni channel customer support operations. Qualified PRINCE 2 Practitioners with a demonstrable track record both nationally and internationally. Solution design and implementation of strategies across all channels, with expertise in start –ups, transitioning, customer care, sales & marketing and BPO across a wide spectrum of sectors including financial services, FMCG, retail, leisure and outsourcing.
Over thirty years of combined experience at all levels of the UK customer support sector, covering management and leadership, customer service, revenue management, sales, marketing, and tech support. Focused on delivering common-sense solutions that produce significant measurable improvements in results and morale, our team is passionate in strengthening the links between good people management, job satisfaction & enjoyment, and commercial success.
Accomplished, astute customer care pros with a wealth of experience leading complex multi-channel businesses in the UK and offshore. Providing efficiency improvements and cost savings aligned to corporate objectives with proven expertise developing and implementing strategy, innovation, and operational management of multi-site business units. They're excellent communicators and inspirational managers who maintain a motivated, hands-on workforce at all levels.
